ADDED 11/11: Please note that the current turn around time for made-to-order items is 6-10 weeks from the time we receive your ashes. New orders will more than likely not ship until the new year, although I will always do my best to get them out asap. You are more than welcome to send the ashes directly at any point, but if you are ordering a cremation item intended for as a gift, we encourage you to purchase our new, giftable, holiday collection kit with personalized note here. In addition, we have -two- albums with ready-to-ship items available with one of a kind pieces ranging from 10.00-600.00 Thank you and happy holidays!
*E-gift cards are available for immediate delivery 24/7
*"Ready to Ship" items and kits ship in 1-3 business days, until December 18
*To upgrade your shipping speed please reach out to me at ashley@ashleylozano.com. Unfortunately, I have no control over carrier delays.
*This timeline applies to domestic orders only. International customers are encouraged to order as soon as possible as arrival times have become completely unpredictable for international orders since COVID
*To view your expected ship-by date or ensure we've received your molds/hair/ashes, please check the tab in the MENU bar at the top left.
*From Dec 17-Dec 28 I will be away. Please allow a few extra days for me to get back to any emails. If the matter is urgent, you can reach me by leaving a voicemail at 828.209.8597
