Refund Policy

Ashley Lozano Refund & Cancellation Policy

I pride myself in creating high quality, long lasting heirlooms and spectacular customer service.

Please allow for slight variations as no two handmade pieces are completely alike. Due to all items being handmade and most of them also customized, I can not provide refunds or exchanges.

I reserve the right to recreate any pieces unless we have come to a written one-of-a-kind agreement beforehand. To work with me on a OOAK, please email me. OOAK fee may apply. Photos and designs may be used by Ashley Lozano Jewelry only. 

Thank you for choosing Ashley Lozano Jewelry

I work as quickly as possible to order supplies, start sketches, and begin fabrication, so cancellations will only be honored after the first two hours of purchasing an item. Thank you for your understanding.

Cremation items and pieces that require a mold: Please feel free to take your time returning the kits to me. If you decide to return your kit several years after purchasing, I would still be happy to create the item you purchased or provide a shop credit instead. A small fee for the kit may be deducted from this amount. Please note a refund can not be given should you choose to not return the kit to me to have your item created. 

Please note that I have no control or responsibility over any additional fees that may be applied by customs. I declare all package values appropriately and honestly. Please consider the possibility that you may face customs fees that will fall entirely on you, based on your location before placing your order.  

If you have any questions regarding our policies or otherwise, please feel free to reach out to us at ashley@ashleylozano.com