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FAQ

HOW WILL MY ORDER BE PACKAGED/SHIPPED? 

All orders come packaged in elegantly branded boxes ready for gift giving. Most orders are shipped in a 10x6x1 padded envelope. I would be happy to include a complimentary note in the packaging (for gift giving) upon request. 

All domestic packages are shipped using USPS First Class Mail. International orders are shipped using USPS International Mail. Outgoing domestic packages containing cremation items or cremation ash will be shipped with a signature delivery upgrade and you will need to sign for the package.

Incoming packages containing cremation ash whether sent directly or returned via kit will NOT have signature requirements going forward as they will be stored under lock and key at the post office until I retrieve them. You may mail cremations, molds, or any other previously authorized packages to the post office box below. Returns are not accepted at this address.

Ashley Lozano

PO BOX 1358

Mars Hill, NC

28754

HOW CAN I STAY UP TO DATE ON SALES/COUPONS? 

There are a few ways to stay up to date on sales and coupons. You can register for my mailing list, join my Facebook group here​, or follow along on my Facebook page. Social media links can be found below.

HOW CAN I SUBMIT FILES TO YOU? 

If you need to submit fingerprints, photographs, child artwork, etc. and you do not have them ready at time of purchase, please email them to ashley@ashleylozano.com at your convenience. If your files are ready to go, you may use the upload field on the item's page at time of purchase. 

HOW AND WHERE ARE MY ITEMS MADE? 

All items are handmade using high quality materials in my pet/smoke free home studio near Asheville, North Carolina. All gemstones are ethically sourced. Any packages containing cremations, pet prints, or other invaluable personal items are labeled, stored, and logged immediately. They are cared for as if they were my own memories until your package is ready to return to you. 

HOW DO I PURCHASE INSURANCE? 

Current shipping charges do NOT include insurance. If you would like to purchase insurance, please contact me prior to ordering. Claims of loss or damage on insured shipments via the USPS does NOT cover reimbursement of the original shipping costs. Claims must be made through USPS. 

DO YOU ACCEPT CUSTOM ORDERS? 

I absolutely accept custom orders. I love working with my customers to bring their dream piece to life. I reserve the right to recreate any pieces unless we have come to a written one-of-a-kind agreement beforehand. To work with me on a OOAK, please email me. OOAK fee may apply. 

 

DO YOU SHIP INTERNATIONALLY? 

I gladly ship all over the world! If you reside outside of the United States and place an order for nose/paw or cremation jewelry you will still receive a mold or collection kit. I am unable to purchase a return label for you, but you will still receive an addressed return envelope. Please note that I have no control or responsibility over any additional fees that may be applied by customs. I declare all package values appropriately and honestly. Please consider the possibility that you may face customs fees that will fall entirely on you, based on your location before placing your order.